1/ From where do you operate?
We are based in Amsterdam, Netherlands. You are mostly welcome to visit our store at Albert Cuypstraat 197, 1073 BE Amsterdam.
2/ Where are the clothes made from?
The items that we sell are all made from Nepal and India.
3/What are the materials of the clothes?
1/How do we ship?
We ship the products via Dutch post office (PostNL) as standard shipping. When we have received the order, we will process and ship your order within 1 to 3 business days. As soon as your order is shipped you will receive a confirmation email. Shipping within Europe generally takes 3 to 7 business days from the day of shipment. Shipping outside of Europe generally takes 7 to 25 business day from the day of shipment. These delivery times are an indication, not a guarantee.
2/Do you ship internationally?
At this moment, we ship only within Europe & Israel. We would definitely like to expand our business and ship our product internationally in the near future.
3/How do I qualify for free shipping?
The free shipping is applicable only if you purchase our item above €49.99.
4/What is Return policy of Double Dorji?
Your complete happiness is our ultimate goal. You may return a product purchased from us for any reason, keeping the following in mind. The product should be unused and undamaged. The product has to be sent back in good condition. We do not refund return products that have been used or damaged. When you decide to return a product via post, you will bear the cost of return shipment.
4/How do I return my order?
You can return the product free of cost in our shop at Albert Cuypstraat 197, 1073BE Amsterdam within 40 days or you can return your order via post. To ensure a smooth return process via post we ask that you contact us and request a Refund Authorisation (RA) before you return ship the product. You can obtain a RA by sending an email to email@example.com stating your order information and explaining why you wish to return the product. You should only send back the product after you have received our confirmation email. We will reimburse you once we have received the complete, unused and undamaged product. An email confirmation and a refund will be issued within 3 days after receiving your return product. You will receive your refund via the same payment method used to make your purchase.
Products that are returned should be sent to the following address:
Double Dorji Imports
Albert Cuypstraat 197
1/What payment methods are accepted?
We accept following payment method.
- Paypal allows your customers to pay very easily with an email address and a password. The payments are received by PayPal and paid directly to your own PayPal account. This payment method is available in no fewer than 203 countries.
- Bancontact App.
- It is the most used online payment method in Belgium.
- iDEAL is the most used online payment method in the Netherlands.
- VISA and MasterCard
- Both of them are most widely used credit cards worldwide. This payment method is intended for consumers from all over the world.
- The most used online payment method in Germany. Giropay is based on German internet banking and was specially developed for online payment.
- Carte Bancaire and their subsidiary Carte Bleue
- They are debit and credit cards used mainly within France. This payment method is intended for French consumers.